Dynamic Solutions, Tailored to You.

The client needed to execute a global strategy to enhance merchant and consumer services, transitioning to a 24/7 “follow-the-sun” service model.

We provided Project & Transformation Management and led the transition to a global service model, ensuring 24/7 coverage with seamless handovers between regions and developed a fit-for-purpose customer segmentation strategy and aligned SLA definitions and operational processes accordingly.  Finally, we took on the role of Business Owner for the implementation of a new Salesforce platform, ensuring alignment with business needs and strategic goals.

We successfully established a globally operational, around-the-clock service department. The new customer segmentation strategy and related SLAs improved service delivery, while the Salesforce implementation streamlined operations and enhanced customer engagement.

The client sought assistance in defining its omnichannel cross-border acquiring proposition. Following this, the client required support in selecting a strategic partner and managing the redesign and equipping of its joint venture.

We defined the client’s omnichannel cross-border acquiring strategy to align with market needs and business objectives and conducted a comprehensive partner selection process. We coordinated and safeguarded the bank’s interests in the establishment of a joint venture, ensuring alignment with its strategic goals.

The client successfully launched its enhanced cross-border acquiring proposition through the joint venture, backed by a strong partnership and a clear strategic foundation.