We know how (un)happy your business clients are concerning your onboarding process
At Connective Payments, we recently conducted a benchmark study on the quality of the onboarding processes at 13 financial institutions active in the Netherlands: ING, Stripe, Mollie, ABN AMRO, Bunq, CCV, Finom, Knab, MultiSafepay, Rabobank, Pay.nl, SNS and Triodos. The goal of the study was to find out how well these onboarding processes, including yours, are designed and executed from the perspective of small and medium-sized companies looking to become customers. A seamless customer experience sounds simple, but it is the result of a complex interplay of choices in design and implementation. Can your onboarding process be fully compliant with regulations while at the same time increasing the likelihood of a smooth and successful onboarding? For the financial institutions that excel in this, we can rightly speak of “The art of onboarding”.
The research was carried out by the Connective Payments team led by Eppo Heemstra and Ronald te Velde.
Here are three reasons why you should consider purchasing a copy of this report:
Valuable, actionable insights:
The study provides you with valuable, actionable insights into your own performance as well as your competitors, that will help you identify areas of improvement and best practices to streamline your onboarding process and enhance your customer experience.
Comprehensive and in-depth analysis
Connective Payments has a deep understanding of the challenges businesses face in customer onboarding and has supported many clients with future proof customer onboarding solutions and digitizations. Unlike free white papers available on the internet, this study provides a comprehensive and in-depth analysis. The report highlights the outcomes based on user experience, speed, customer due diligence and product offering.
Independent and objective assessment
Because Connective Payments is an independent consultancy firm, you can rest assured that The Art of Onboarding is an unbiased and objective study.
Order this report now
We are happy to offer you the opportunity to purchase ‘The art of onboarding’ for €2900 excluding VAT. This includes access to our findings, insights, and recommendations. Additionally, we are available to discuss the report further in an online meeting or phone call to help you apply our findings to your business. You can reach us via email: connect@connectivepayments.com and telephone: +31 6 57343406.
Get a 50% discount
We can offer you a 50% discount on the cost of this report if we work together to improve the state of your onboarding process.
Connective Payments will send an invoice to the above mentioned details.