Optimize your Customer Journey by improving the customer experience.

Learn from others how to improve your customers’ digital onboarding experience

We recently conducted a benchmark study on the quality of the onboarding processes at 13 financial institutions active in the Netherlands. The goal of the study was to find out how well these onboarding processes are designed and executed from the perspective of small and medium-sized companies looking to become customers.

Click here if you are interested in this report ‘The Art of Onboarding’

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Optimize user experience

The customer wants no hassle when it comes to the payment processes. Eliminate all obstacles and find ways to ease the experience.

Grow conversion

By optimizing the payment experience for the user there will be fewer drop-outs. As a result of more completed payments en happy customers.

Support from experts

Optimizing these processes while staying compliant is crucial. Our specialists support you in a compliant tailored solution for your company.

Instant Digital Onboarding: Let us guide you!

Customers want a fast, easy, and trusted process when it comes to their financial provider. We can help you with the following challenges:

  • Advising you on your strategy, based on our track record, our knowledge of market developments, customer journeys and compliancy innovation;
  • Translating strategy into tangible requirements, enabling rapid development;
  • Staffing your digital onboarding project according to your need (project management, product owner, interim assistance etc.);
  • Tapping into a network of relevant partners to build the best solution;
  • Delivering a streamlined, compliant onboarding process.

Let’s get in touch!

Eppo Heemstra | Managing partner

Any questions? Leave your e-mail, and I will get back to you!