Strategy Execution as Vice President Merchant Services for Ingenico ePayments with offices in EMEA, APAC, LatAm and NorthAm. Mission for this assignment: “bring our merchant and related consumer services to the next level”. Leading a transition towards a truly global operating service department, 24/7, follow the sun service department. Fit for purpose customer segmentation, related SLA’s and operational processes. Business owner for the implementation of a new Salesforce instance.